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Always Care, That's Always There!
Support-A-Gram is committed to supporting Gram's needs 24/7, offering consistent and compassionate care
Check-ins
Report
Planning... & More!
Your UNIQUE Gram,
Gets A TAILORED Plan!
We appreciate and celebrate that every Gram (or Gramps) we support is 'unique'... & therefore has unique communication capabilities, residency, living and transport requirements, health & wellness circumstances and a multitude of other specific needs!
That's why our mission is to create bespoke concierge support plans and services, tailored to the individual necessities of every Gram we serve.
So whether your Grams
... we will tailor the perfect Support Plan just for them!
Discover which concierge support plan fits best by completing our Gram Recommendation Quiz & GET 30 DAYS FREE!
Our Services
Daily
Wellness
Check-Ins
Select from Daily, 3 times per week, or weekly Check-ins where we connect with Gram via phone or SMS to literally “CHECK-IN’ and make sure they are doing well and to address any need they may have. After each check-in, Gram's loved ones on their 'Inner Circle' are notified emailed their status.
Recurring Monthly
1:1 Support
Session
This is your 45-minute monthly personal support session call with your Concierge Manager. They will review your past month highlights, challenges and stats and help plan your upcoming month including scheduling appointments & reminders, assisting with shopping, home service or transport needs and more!
Scheduling
Reminders &
Appointments
We make it simple for any authorized Inner Circle Member to schedule Gram's essential appointments, reminders or medication notifications. This way they are always on top of important things like doctors, dentists & hairdresser appointments, birthdays, anniversaries, holidays, bills ... and more!
Personalized
Shopping &
Services
Think of us Gram's 'Personal Shopper.’
We provide a convenient and personalized service where Gram or any of their (shopping authorized) Inner Circle Support Team can place orders such as; Groceries, Home Services, Transportation, Gifts or anything "that can be delivered to Gram's residence"
Local
Transport
Organization
Your concierge support manager can assist Gram with planning and booking any short-distance local trips via ride-share apps (like Uber, Lyft etc), taxis, or public transport. They can also make arrangements which take into consideration any mobility needs that Gram might have.
Developing the
Monthly Plan &
Report
This report will have Gram's past month notable updates, highlights, challenges, stats as well as the plans & goals (covered in their 1:1 support session) for the upcoming month. It also includes a recap letter from their Concierge Manager and gets sent to all Inner Circle Support Members
Assisting with
Research &
Planning
Your concierge support manager can help with any research or information (non-medical or health related) needs Gram may have. They can also assist with any family coordination, organizing or planning of family events, visits or even online Zoom calls to help them stay well-informed and seamlessly connected with their loved ones!
Planning
Activities, Fun
Skills & Learning
Your concierge manager can help facilitate activities, entertainment and even skill development programs for Gram that aligns with their interests and hobbies and keeps things fun! They can then include these activities or programs as part of their monthly plan and help Gram track their progress
Meet Your Support Team!
CONCIERGE SUPPORT ACCOUNT MANAGER
Think of them as ‘Gram’s dedicated personal assistant or concierge.’
Concierge Support Managers provide personalized assistance to the Gram by planning and facilitating services. They conduct 1:1 sessions, manage reports, schedule appointments, and send reminders. They help with shopping, home services, transport, activities, skill development, research, and coordinate support from the Gram's inner circle. Beyond services, they offer companionship, understanding, and a listening ear.
24/7, ON-DEMAND CUSTOMER SUPPORT TEAM
Our 24/7 on-call support team consists of real people, ready and equipped to ensure that Gram's needs are just a call, message, or chat away from being immediately addressed. We live by our motto of facilitating 'always care, that's always there.'
- 24/7 Support Service Team - Inbound assistance
- Check-in Support Team - Outbound calling to you
PRIVACY, HEALTH & WELLNESS CARE TEAM
We take our HEALTH & WELLNESS, PRIVACY & SECURITY super seriously (in compliance with the standards set out in HIPAA act 1996).
For this reason we have a dedicated ‘Privacy Care & Health Team’ to manage this! Think of them as your health's backstage crew, ensuring your medications & appointments or anything 'Health, Wellness or Privacy related' are completely looked after and are in compliance with with HIPAA standards.
... & Your Inner Circle Support Team!
These are Gram’s closest loved ones, family members or friends that you would like to add to their support team.
They will have access to Support-A-Gram services including:
- The Supporter Hub App
- Access to the 24/7 inbound team to organize support on The Gram’s behalf
- Receiving Gram’s Monthly Plan & Report
- Syndicated Check-in Status updates
- The ability to place Shopping & Services orders to Gram’s residence
- Scheduling Appointments & Reminders for Grams... & MORE!
Real people. Ready to help
At Support-A-Gram, our team embodies compassion, dedication, and expertise, ensuring that your Gram's every need is covered.
From our attentive 24/7 On Call support for emergencies and day-to-day assistance to our thoughtful daily or weekly check-ins, we are always there.
What Our Users Say?
Moira S.
A Gram | Austin, Texas ⭐️⭐️⭐️⭐️⭐️
“Support-A-Gram has been incredible for me and my family.
I am not the best when it comes to fancy technology, and I have at times missed some important appointments and medications. Now thanks to my Concierge Manager and the reminder messages I receive, I don't miss a thing!"
Louise K.
A Supporter | Redondo, CA ⭐️⭐️⭐️⭐️⭐️
"As a supporter, I can't express enough how amazing the service Support-A-Gram provides, has been in helping manage my mother's needs!
The team is incredibly responsive and attentive, always providing the right resources and support. The regular check-ins give me peace of mind, knowing she’s well cared for. The app is easy to use, and the personalized attention makes a world of difference. I'm so grateful for the exceptional service and support we receive"
Phil C.
Inner Circle Supporter | Birmingham, UK ⭐️⭐️⭐️⭐️⭐️
Being an 'Inner Circle Support Member' on my Grandpa's account is awesome as I love being kept in the loop about his well-being.
The regular check-in status updates and monthly reports give me peace of mind and help me stay informed.
Plus, I love the convenience of organizing his shopping and appointments through the app. Support-A-Gram has made it so much easier to ensure he gets the care he deserves!"
FAQs
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We use the term "Gram" as a friendly slang for "Grandparents," which includes both Grandmas and Grandpas. It's our way of referring to any aged care individual SUPPORT-A-GRAM cares for, so yes, our services are for Gramps too!
Support-A-Gram offers a wide range of support services, including 24/7 on-call assistance, daily or weekly check-ins, 1:1 support sessions, monthly planning and reports, health and medication management, reminders and appointments, shopping and home services, transport assistance, research and family coordination, and organization of activities and entertainment.
Our 24/7 support team is available round-the-clock to assist you with any requests via phone call, SMS, chat, or message.
You can reach out to us anytime, and your authorized Inner Circle Support team members can also contact us on your behalf. We are committed to providing prompt and efficient assistance to ensure your peace of mind..
During the check-ins, we connect with you via phone or SMS to check on your well-being and address any needs you may have.
You can choose the frequency of check-ins, and your Inner Circle Supporters will be notified of your status after each check-in. If you don't respond, we alert your MVP and Inner Circle members to follow up.
In the 45-minute monthly 1:1 support session, your Concierge Manager reviews your past month’s highlights, challenges, and support statistics.
They help plan and organize your upcoming month, including appointments, reminders, shopping, home services, transport needs, skills and entertainment research, and more. This session ensures that all your needs are met and your calendar is well-organized.
The monthly report includes updates, highlights, challenges, support stats, and plans and goals set during your 1:1 support session.
It also features a recap letter from your Concierge Manager. This report is shared with you and your Inner Circle Supporters to keep everyone informed and aligned.
Support-A-Gram has a dedicated Privacy Care & Health Team that manages all health, wellness, and privacy-related needs in compliance with HIPAA standards.
They support you with health issues, doctor appointments, medication needs, and fitness programs. Only you, your Main Supporter (MVP), and the Privacy & Health Care Support Team have access to your health information.
Our Shopping & Services program allows you or your authorized Inner Circle Support Members to place orders for groceries, home services (cleaning, plumbing, gardening, etc.), pharmacy items, clothing, gifts, flowers, home goods, and more.
We act as your personal shoppers, ensuring a convenient and personalized shopping experience.
Yes, your concierge support manager can assist you in planning and booking local trips via rideshare apps, taxis, or public transport.
They will tailor the travel arrangements to meet any mobility needs you may have, ensuring a smooth and comfortable journey.